To return or exchange an item, please follow these simple steps:1. Print the Roo Outdoor Returns & Exchange Form and include it in the package along with a copy of your packing slip or confirmation email.
2. Include any exchange information or the reason for your return so that we may serve you better in the future.
3. It is recommended that you use a method of shipping that insures the packages for the value of the contents and provides you with a tracking number.
Send all returns/exchanges to the following address:
Attn: Returns Department
8201 Tama Court
Baltimore, MD 21208
Questions? Please email us at support@RooOutdoor.com.