Roo Outdoor™ is the company behind this product, and is the responsible party for the technical aspect of the webshop as well as the delivery of the goods.
The information below relates to this website/webshop and its content, and is run by Roo Outdoor™, also called the Company below. Customer Service also refers to Roo Outdoor™ as a company and can be contacted at support@RooOutdoor.com if nothing else is advised.
Roo Outdoor™ defers itself from possible print errors on this webshop and the Company does not guarantee that all pictures exactly reflect the looks of the products.
A person under the age of 18 years must have a permission from his or her legal guardian in order to make a purchase.
All goods remain the property of Roo Outdoor™ until the Company has received full payment.
Your satisfaction is important to us! RooOutdoor will gladly accept your return and exchange requests – simply follow the three steps outlined on our Returns and Exchanges page. Any item purchased online (excluding specially listed and sale items) may be returned or exchanged within 14 days for a full refund*. All return and exchange requests will be processed promptly and in the order in which they were received.
*Please Note: Items must be returned in "as new" condition (including all tags and any manufacturer packaging). SALE items are not available for return or exchange. Items that are returned used, altered or damaged will not be refunded unless we, Roo Outdoor, determine the damage to be the result of a manufacturing defect or a problem that occurred in the initial transit. Returned items received after the 14 day required period may not be accepted and/or may be subject to a $20.00 restocking fee.
RETURN SHIPPING COSTS
Roo Outdoor™ will not be responsible for expenses related to returns and/or exchanges unless we made an error in processing your order. If you believe we have made an error with your order, please call us to speak with one of our customer service representatives. It is recommended that you insure all packages sent back to us. We will not be responsible for lost or stolen packages. Sorry - no cash on delivery. When having used a debit or credit card, a monetary refund will be repaid to the card and that account. If you paid by invoice you can disregard it after a notice from Roo Outdoor has been received.
You are guaranteed an impeccable product at delivery. Should it have a defect, Roo Outdoor™ will of course cover shipping costs for the return of the product, under the condition that you have contacted Customer Service as soon as possible, but no later than 14 days after delivery.
INACCURATELY DELIVERED GOOD
Should it occur that Roo Outdoor™ has made an erroneous delivery, we ask you to contact Customer Service as soon as possible so that we could do our best to correct the problem.
A DELIVERY NOT COLLECTED
Roo Outdoor™ logs all our packages that we send out. Should we receive a package that has not been collected from you, from your post office, we will charge you as the recipient $50, expenses due to the handling and administration of the package. You will receive an invoice from us within three (3) days after we have received the uncollected package. Please note that even though you do not want the good, you still need to collect it from your post office. To collect the package is therefore cheaper than not to do so.
Roo Outdoor™ charges Standard Shipping Rates on all shipping within the continent US only. Roo Outdoor offers Priority Shipping rates for express delivery - additional charges apply. Other rates may apply for international shipments.
When we have received your order, an order confirmation will be sent out to you by email. Make sure that the email address you provide is the correct one. Should you find any discrepancies, please contact Customer Service immediately. Remember to save your order confirmation and in case of contacting Roo Outdoor™, please provide us with your order number or have it available. If you would like to change your order, be sure to contact Customer Service as soon as possible. Roo Outdoor™ works continuously with packaging and delivering goods, and therefore hope to be able to help you although this is not always possible.
Normal delivery time is between 7-10 business days. Sometimes, especially during periods of high activity, we will have a longer delivery time. Thank you for being patient with us. If you place an order before 12PM and select Priority Shipping we will expedite your package to be delivered within 2-business days. If you have any concerns please contact Customer Service.
In the event that the product you want to purchase is on backorder, you will be notified and presented with an option to change your order. Should you have any questions concerning delivery or the backordered product, please contact Customer Service.
Roo Outdoor™ sends all its packages using USPS FirstClass Mail and USPS Priority Mail. If your product is damaged or misplaced during the transportation to you as a customer, Roo Outdoor™ is the responsible party. If you haven’t received your product during normal delivery time, please contact Customer Service. Roo Outdoor™ is responsible to send you a new product in the event that the original order could not be found or was damaged during the transportation, but you as a customer are required to contact us within 14 days after the planned delivery. In case of returns or exchanges, you are responsible and must cover the cost of sending the product back to Roo Outdoor™, in its original condition.
Roo Outdoor™ is the company behind this product, and is the responsible party for the technical aspect of the webshop as well as the delivery of the goods
Roo Outdoor™ works to prevent fraud. Should we suspect a fraud attempt, we will postpone the delivery until you as the customer have been identified. In such cases, your delivery may take a little longer than the expected delivery time. We hope that you will excuse us in doing so, since these processes are conducted for your own security. All attempts of fraud are reported to the police.
The Roo Outdoor™ webshop uses SSL (Secure Socket Layer) which is a protocol for secure transfer of data over the Internet. The protocol handles the encryption of the information that is sent and obstructs bad guys to read or get hold of it. Certain setups are necessary in order to enable SSL. This is however the standard in all the common web browsers such as Internet Explorer and Mozilla Firefox since a long time back. Should you have any questions regarding the security of your purchase and the personal information handed to us, please contact Customer Service.
Roo Outdoor™ does not save any information concerning your debit or credit card, or the information provided when paying by invoice. All information is sent with encryption using https and SSL-secured servers. Roo Outdoor uses Shopify, powered by Stripe. Click for more information on Shopify and Stripe.
When you visit RooOutdoor.com or send e-mails to us, you are communicating with us electronically. Pursuant to the terms and conditions of use you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, video clips, digital downloads, data compilations, and software, is the property of Roo Outdoor™ or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Roo Outdoor™ and protected by United States and international copyright laws. All software used on this site is the property of Roo Outdoor™ or its software suppliers and protected by United States and international copyright laws.
Roo Outdoor™, RooOutdoor.com, and other RooOutdoor.com graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of Roo Outdoor™ in the United States and or other countries. Roo Outdoor's trademarks and trade dress may not be used in connection with any product or service that is not Roo Outdoor's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Roo Outdoor™. All other trademarks not owned by Roo Outdoor™ that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Roo Outdoor™.