Eyes & Ears

Customer interaction is key for Roo Outdoor. It's our opportunity to convert visitors into fans, and turn fans into advocates and lifetime customers. So, this role represent the 'eyes & ears' of Roo Outdoor.

What we’re looking for:

  • The ability to problem solve and think on your feet, with analytical skills a big plus
  • Strong work ethic and an entrepreneurial spirit
  • Excellent computer and technical skills, including experience with Excel
  • Ability to build rapport with people quickly and easily

Role and Responsibilities:

  • Deliver exceptional customer service through phone, email and social media
  • Strategize ways to improve our service, streamline our processes, and better serve our customers
  • Conduct audits and effectively analyze data to better understand why our customers contact us
  • Think creatively about ways in which we can improve each customer’s experience
  • Master our internal management system in order to efficiently and effectively manage customer relationships
  • Channel customer insights to all areas of the business such as technology, marketing, design and product teams

Commitment:

Projects are created on a per campaign basis; Each campaign will have its own timeline, which may including potential weekend availability. 

Background and Experience: 

You are a college student who has continuously proven yourself academically and is eager to learn and grow with Roo Outdoor.

Compensation and perks: 

We offer access to our experienced senior leadership team and, if appropriate, lots of Roo Outdoor gear. 

*Please email a cover letter, resume and/or sample of work to media@roooutdoor.com, with the relevant job title in the subject line. 

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